CUSTOMER CARE
Have any questions or concerns ? (Example, my saree Blouse does not fit)We’re always ready to help! Call us at 717-889-7700 or send us an email at info@tridaal.com
FAQ
Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
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The item you ordered did not arrive within the time promised by the seller.
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The item you received was not as described.
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The item you received that was assured to be genuine was fake.
How can I contact your couriers?
Once you get the traking infromation including shipping company you may contact them directly if you any questions or concerns...
Do you provide International delivery?
Yes, we do provide international delivery via DHL shipping services with additonal shipping cost...
What is your returns policy?
Return Policy
Return & Refund Policy
Thanks for shopping at Tridaal. If you are not entirely satisfied with your purchase, we’re here to help your returns You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. For additional information please contact us
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 72 business hours, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions please click here to contact us….
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